Articles and features 09/05/2019 Confidentiality after death Preview Article Confidentiality after death Time to read article: 1 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. But what are your obligations to a patient after they have died? Read more Tagged in... Confidentiality
News and updates 09/05/2019 Communicating with families post-death Preview Article Communicating with families post-death Close Preview Guidance from NHS England underlines the importance of clear and honest communication when treating a patient who has reached the end of life. Read more Article contains Text Tagged in... End of Life Care Communication
Articles and features 21/12/2018 The cost of claims – control through proportionality Preview Article The cost of claims – control through proportionality Time to read article: 3 mins Close Preview If you have ever been unfortunate enough to receive a letter of claim, you will be aware of how stressful the process can be. Another aspect is the often high sums of money involved. Stephen Preater, costs adviser at Medical Protection, is part of an expert in-house team that is dedicated to controlling the amounts sought by claimants Read more Tagged in... Claims
Factsheet 19/12/2018 NHS Complaints Procedure - Wales Preview Article NHS Complaints Procedure - Wales Time to read article: 3 mins Close Preview The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”. Read more Article contains Text Tagged in... Complaints Professionalism Ethics Wales